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Saturday, January 09, 2010

Customer Service

People have been bad-mouthing a particular cell phone company these days. They are saying their 3G map isn't a large as someone elses, that their most popular phone needs to belong in the Land of Misfit Toys, and that they don't have the best service.

I beg to differ.

I love them. I have their most popular phone and have never had issues with coverage or service.

Today, we had to take Bug's phone into a store to have her texting fixed. We changed her phone and, for some reason, it quit texting. (Come to find out that was something we did - not the company - we needed to let the "system" know about her new phone.)

While there, the young man fixed Bug's issue and then said "Hang on a minute. We are going to work on your bill. You are paying WAY to much." WTH? You want to SAVE me money?

I was blown away.

He wound up putting us on a different plan and we all get unlimited text and data... AND we save almost $50 a month.

Sorry, Red Map company... I'll stick with what I have.


SkippyMom said...

Um, Marni...why are you afraid to post the names of both companies in this post?

I know who you are talking about, but not everyone watches or pays attention to the commercials you are refering to.

If you want the kudos to go where they belong you might try being less vague and give your company the props it deserves.

Unless you work for the bad one, then I understand. Otherwise, give 'em some REAL LOVE so everyone knows who you are talking about.

CindyDianne said...

I work for the red map. Trevor just changed to the blue map so he would get the phone to which you reference. He misses red map, but loves the phone. A catch 22.

That being said, that is totally awesome that they reworked your plan to your benefit! Very cool!